Image Above: Carole Turner, Sales Support Manager, Karen Slack, Senior Project Manager, Claire Gamble, Head of order management, Lorraine Byrne, HR Manager and Stefania Di Feliciantonio, Financial Controller, Whirlpool UK Appliances Limited, collecting the Business Excellence Award
Whirlpool UK Appliances Limited, parent company to KitchenAid, Whirlpool, Hotpoint and Indesit, has picked up the Business Excellence Award in the Motor Transport Awards 2019.
The 33rd Motor Transport Awards took place at the Grosvenor House Hotel in London’s Park Lane, to celebrate excellence in the road freight transport industry.
The Business Excellence Award category honours companies that promote best working practices, offer exceptional employee development programmes and corporate social responsibility initiatives, including caring for the environment.
Whirlpool UK is the only major domestic appliance manufacturer to operate a home-delivery service directly to consumers. The company’s logistics division, Hotpoint Home Solutions (HHS), is one of the largest movers of white goods in Britain, operating under four European standards.
Whirlpool UK’s logistics service provides national deliveries, including Northern Ireland, with a full seven-day provision. In addition, the cut-off time for next day delivery is 1800 hours. HHS also offers installation on all freestanding and built-in electrical appliances (excluding cooker hoods). In 2018, the Whirlpool Operating Excellence Programme was introduced to harmonise processes and reduce waste removing.
Karen Slack, Senior Project Manager, Whirlpool UK Appliances Limited says: “Business Excellence can only be achieved with an extremely motivated and highly trained workforce. Our fully accredited in-house training academy supports our operational teams. This is an investment towards our people and our consumers, ensuring that the delivery process is best-in-class.”
Whirlpool UK boasts total business alignment, with customer service, commercial and logistics all working together, taking a very agile approach. During 2018, Whirlpool UK implemented its own delivery app, which was specially designed and built to create a more connected workforce. The platform is fully customisable by trade partners and customers.
“Whirlpool UK believes that the company wide approach to achieving excellence captures the key elements sought in this award,” continues Karen. “With one of the judges describing our service as a ‘Class Act’, we are delighted to win the Business Excellence Award. Our recent achievements and dedication to monitoring and continual improvement of those achievements are unparalleled in this challenging sector of the distribution industry.”